SPC - Deming 14 Points for Management

by Oliver Yu

I was cleaning out my bookshelf and found this nifty little pocketbook.


Quality policies back then were not run-on paragraphs:

Dow Corning will provide products and services that meet the requirements of our customers. Each employee must be committed to the goal of doing it right the first time.

Page 4 contains Deming's 14 points for management; apparently, Deming didn't know that humans can remember in groupings of items in 3, 5, or 7:

1. Create constancy of purpose toward improvement of product and service.
2. Adopt the new philosophy. Acceptance of poor product and service is roadblock to productivity.
3. Cease dependence on mass inspection. Replace by improved processes.
4. End the practice of awarding business on basis of price tag alone.
5. Find problems and fix them. Continually reduce waste and improve quality.
6. Institute modern methods of on training on the job.
7. Institute modern methods of supervision.
8. Drive out fear.
9. Break down barriers between departments and locations.
10. Eliminate numerical goals, posters and slogans. Don't ask for new levels of productivity without providing new methods.
11. Eliminate work standards and numerical quotas.
12. Remove barriers that stand between the worker and his right to pride of worksmanship.
13. Institute a vigorous program of education and training.
14. Create a structure in top management that will push every day on the above 13 points.

Page 5 is an introduction to the seven tools described in the remaining 25 pages of this pocket book.